Sonicwall support better get their poop together or were jumping ship.lately portal case submissions sit in the que "unassigned" for days. If I search the app store for the software, it does provide an "update" button for the software.Very strange. Since the user is having issues with the email log function, where am I to find the logs manually? I tried the app support folder but no sonicwall folder there.Īnother troubling thing.The test Macbook is on sonic mobile connect 5.0.8 but if I go to APP store and do a general update, I am not prompted that the mobile connect update to 5.0.9 is avail. 8 version of mobile connect does not have a export log file option as I have seen in some knowledge-based articles. After the disconnect, the user shows on the active user list and the session time just keeps increasing.īefore we disabled multiple connection from a user the MAC user would keep adding active sessions but they would never close/terminate.Īlso is it just me, the 5.0.9 or. The SSLVPN active user show the user connected prior to the disconnect. They connect for awhile and then get disconnected. The user connects with Mobile connect 5.0.9 via SSLVPN. At my age and with as many vendors that I've dealt with over the years I should remember, 'Just because it's shiny, doesn't make it better.' I opted to replace that with something GUI based and received many recommendations for SonicWall. Years ago I put in a Linux server running IPTables on a Raspberry Pi and had SSLVPN working for both Mac and Windows. This is a very small non-profit organization, I'm a full-time volunteer and when I'm gone I was hoping any difficulties could be resolved with a limited knowledge on our end. Quite frankly, I am concerned with SonicWall support. I've had a case open with SonicWall for sometime now without success. I'm having another fibre line brought in with separate access to the internet so I can test so I can be watching all the hardware/software involved in troubleshooting this. This is very frustrating, along with becoming a higher priority as our Director of Development has returned from maternity leave. The login works, the tunnel is created, the LAN is not accessible. It still does not work with Mac OS/X and SonicWall Mobile Connect. It works with Windows 10 and NetExtendor, the tunnel is created and the LAN is accessible. I tried with "Tunnel all mode" turned off.
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